PH Perya FAQ — Frequently Asked Questions Answered

No. PH Perya strictly enforces a one-account-per-player policy. Each person may have only one account, and only one account per household and per payment method is permitted. If you already have an account that you can't access, use the "Forgot password?" option or contact support@phperya.com. Creating a second account — especially during a self-exclusion period — is a violation of PH Perya's Terms and Conditions and will result in all accounts being permanently closed.

KYC stands for Know Your Customer — it's the identity verification process that PH Perya requires before your first withdrawal. You can deposit and play right after registration, but to withdraw winnings you'll need to submit a photo of a valid Philippine government-issued ID and a selfie. Accepted IDs include:

• PhilSys National ID
• UMID or SSS ID
• Philippine Passport
• LTO Driver's Licence
• Voter's ID
• PRC ID

Most KYC reviews at PH Perya are completed within one business day. It's best to complete this as soon as you've registered so there's no delay when you want to withdraw.

Log in to your PH Perya account, go to Account Settings, then Security. From there you can change your password — you'll need your current password to confirm the change. To update your registered mobile number, a verification OTP will be sent to the new number before the change takes effect. If you've forgotten your current password, use the "Forgot password?" link on the Login page to reset it via email.

PH Perya temporarily locks account access after several consecutive failed login attempts — this is a security feature, not a penalty. Wait 15 minutes, then try again. Alternatively, use the "Forgot password?" link on the Login page to reset your password immediately via email — this also unlocks the account. If the issue persists or you believe someone else tried to access your account, contact support@phperya.com right away.

If you want to take a break, use the cooling-off or self-exclusion tool in your Responsible Gaming settings — these are faster and give you structured options. For permanent account closure, email support@phperya.com with your request. Any remaining real-money balance will be refunded to your verified payment account (KYC must be complete). Bonus credits are forfeited upon account closure. PH Perya typically processes closure requests within one business day.

PH Perya accepts all major Philippine payment methods. All transactions are in PHP ₱ — no foreign currency:

• E-wallets: GCash, Maya, GrabPay, Coins.ph
• Bank transfers: BDO, BPI, UnionBank via InstaPay or PESONet
• Bank cards: Visa and Mastercard (PH-issued)

Third-party deposits — payments from an account not in your own name — are not accepted. All payment accounts must be registered to the same person as your PH Perya account.

The minimum deposit at PH Perya depends on the payment method. GCash, Maya, GrabPay, and Coins.ph have a minimum of ₱50. Bank transfers via BDO, BPI, UnionBank, InstaPay, and PESONet have a minimum of ₱500. Visa and Mastercard deposits also start at ₱500. There's no maximum deposit limit set by PH Perya, though your own bank or e-wallet may have daily transaction limits.

GCash, Maya, GrabPay, and Coins.ph deposits at PH Perya are typically credited instantly — most land in your account within seconds of the payment being confirmed. If your deposit hasn't appeared after five minutes, check your GCash or Maya transaction history to confirm the payment went through. If the transaction shows as completed on your e-wallet but hasn't appeared on PH Perya, email support@phperya.com with a screenshot of the transaction reference.

First, check that your payment was actually confirmed on your e-wallet or bank app — sometimes the transaction may have failed at source without a clear error message. If it shows as confirmed but hasn't appeared in your PH Perya balance within 15 minutes, contact support@phperya.com and include: your account email or mobile number, the payment method used, the transaction amount, the date and time, and a screenshot of the transaction reference number. PH Perya's team will investigate and resolve pending deposits typically within a few hours.

PH Perya does not charge processing fees on deposits. The amount you send from your GCash, Maya, or bank account is the full amount credited to your PH Perya balance. However, some banks and e-wallets may apply their own transfer fees — particularly for PESONet bank transfers, which some banks charge a small flat fee for. Check your payment provider's terms to be sure.

Once your PH Perya account is KYC-verified, GCash and Maya withdrawals are typically processed and credited within three minutes during normal operating hours. Bank transfers via InstaPay are generally same-day; PESONet transfers may take up to one business day. Withdrawals submitted outside of business hours or during high-volume periods may take slightly longer, but PH Perya processes them in the order received.

The minimum withdrawal at PH Perya is ₱100 for GCash and Maya. Bank transfer withdrawals have a minimum of ₱500. There is no maximum withdrawal limit set by PH Perya, though large withdrawals may require additional verification. Withdrawals can only be made to payment accounts that are verified in your own name and match your KYC documentation.

Common reasons for a delayed PH Perya withdrawal include: KYC verification not yet completed, outstanding bonus wagering requirements (winnings from bonus funds cannot be withdrawn until wagering is met), a mismatch between your PH Perya account name and your GCash or Maya account name, or an unusually high volume of withdrawal requests. If your withdrawal has been pending for more than two hours, email support@phperya.com with your withdrawal reference number.

In most cases, PH Perya follows a return-to-source policy — withdrawals should go back to the same payment method you used to deposit. If you want to withdraw to a different e-wallet or bank account, that account must be verified in your name through the KYC process. Contact support@phperya.com to arrange alternative withdrawal account registration before submitting the withdrawal request.

PH Perya does not charge withdrawal fees on GCash and Maya transfers. Bank transfer withdrawals (InstaPay and PESONet) may carry a small processing fee depending on the recipient bank. Any applicable fees are displayed clearly on the withdrawal screen before you confirm. PH Perya recommends using GCash or Maya for the fastest and most cost-effective withdrawals.

PH Perya offers a welcome bonus on new players' first qualifying deposit. The bonus is applied automatically to your account after the deposit is confirmed — no promo code is needed. The specific bonus amount and minimum deposit threshold are shown on PH Perya's active promotions page, which is updated regularly. Welcome bonuses come with wagering requirements — always check the current Terms and Conditions before claiming to understand the playthrough conditions and expiry date.

Wagering requirements (also called playthrough) specify how many times you must bet a bonus amount before the winnings can be withdrawn. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 worth of qualifying bets before the bonus-linked winnings become withdrawable. Progress toward your wagering requirement is visible in your Promotions tab after login. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus Terms and Conditions.

Yes. If you've claimed a PH Perya bonus and decide you'd rather not complete the wagering requirements, you can forfeit the bonus from your Promotions tab. Be aware that forfeiting a bonus also removes any winnings generated from that bonus from your balance. Your own deposited funds that are not linked to the bonus remain in your account and can be withdrawn subject to standard KYC requirements.

Yes, PH Perya runs regular ongoing promotions beyond the welcome bonus — including cashback offers on net losses, reload bonuses on subsequent deposits, and game-specific promotions tied to Bingo, JILI Slots, and sports events like the PBA Governors' Cup or NBA playoffs. Promotions are updated regularly, so check the Promotions section of your account after each PH Perya login to see what's currently active for your account.

No. Your responsible gaming settings at PH Perya — including deposit limits — always take priority over promotional offers. No bonus, campaign, or promotional credit can increase your deposit limit or override a cooling-off period. This is a deliberate design choice to ensure that PH Perya's promotional activity never works against players who have set limits for their own protection.

PH Perya's game selection is built specifically for Filipino players:

• Bingo — Multiple rooms with different stake levels
• Tongits — Classic Filipino card game in live and quick-play formats
• Card Games — Pusoy, Baccarat, Poker variants, and more
• JILI Slots — Hundreds of titles including Fortune Gems, Crazy Hunter, Golden Empire, Money Coming

All games are accessible immediately after your first deposit — no separate downloads or app installs required.

PH Perya's slot and card games use certified Random Number Generators (RNG) to ensure every outcome is independent and unpredictable. JILI Slots games use their own verified RNG systems. Bingo number draws and Tongits card shuffles are governed by the same principle — no outcome can be predicted or manipulated. Return-to-player (RTP) percentages for individual JILI Slots titles are typically published in the game's information panel — look for the "?" or "i" icon within each slot game.

Tongits at PH Perya follows standard Filipino rules. The game is played by three players using a standard 52-card deck. The goal is to get rid of all your cards by forming valid sets (three or more cards of the same rank) and runs (three or more consecutive cards of the same suit). On each turn you draw a card from the centre pile and discard one. You win outright — called "Tongits" — by discarding your last card. If no one gets Tongits, the player with the lowest point total when the game ends wins. See the Tongits page for full rules and strategy tips.

The most played JILI Slots titles among PH Perya players include Money Coming, Fortune Gems, Golden Empire, Crazy Hunter, Jungle King, and Boxing King. Fortune Gems is particularly popular among Filipino players for its simple mechanics and high hit frequency. Golden Empire has a strong following for its bonus round potential. New JILI titles are added to PH Perya's library regularly — check the JILI Slots page for the full current catalogue.

Yes. PH Perya's full game library — Bingo, Tongits, Card Games, JILI Slots, PBA Betting, and NBA Betting — is fully accessible from a mobile browser on any Android or iOS device. You don't need to download a separate app. The site adapts to your screen size automatically. For the best experience, use a stable Wi-Fi or mobile data connection, especially for live Tongits and Bingo rooms.

PH Perya's Card Games section includes Pusoy (Filipino poker), Baccarat, various Poker variants (Texas Hold'em style and Pai Gow), and other table card games. Pusoy is a fan favourite among Filipino players — it's the four-player game where you split your 13 cards into three hands and try to beat all your opponents' corresponding hands. New card game titles are added periodically to the PH Perya library.

PH Perya's sports betting covers PBA (Philippine Basketball Association) and NBA as its primary sports, with a dedicated page for each. Broader Betting Odds are also available across other sports. PBA coverage includes all conference games — Commissioner's Cup, Governors' Cup, and Philippine Cup — with pre-match and live betting markets. NBA coverage includes regular season, All-Star, Playoffs, and Finals.

PH Perya offers a standard range of basketball betting markets:

• Moneyline — straight-up win/loss bet on a team
• Point spread — bet on a team to win or lose by a specified margin
• Over/Under totals — bet on combined score going over or under a line
• Parlay/Accumulator — combine multiple selections for higher potential returns
• Live betting — bet on in-game markets while the match is in progress

All bets are settled in PHP ₱ with no currency conversion involved.

Live betting at PH Perya lets you place bets on PBA and NBA games while they're happening. Odds update in real time based on the current score, time remaining, and game flow. Markets available during a live game typically include current quarter winner, next team to score, live total, and updated moneyline. Live bets are accepted and settled faster than pre-match — make sure your account has sufficient PHP ₱ balance before the game starts. Odds are suspended briefly during timeouts, reviews, and significant scoring moments.

PH Perya settles sports bets as quickly as possible after the official game result is confirmed. PBA and NBA results are typically settled within 30 minutes of the final buzzer. Winnings are credited directly to your PHP ₱ account balance and are immediately available for withdrawal or further play. In rare cases where an official result is disputed or under review, settlement may be delayed until the governing body issues a final ruling.

If a PBA or NBA game is cancelled, postponed, or suspended before it has been played to a point where a result can be determined, PH Perya typically voids all bets on that event and returns stakes to players' accounts. If a game is officially rescheduled and played within a defined window (usually 72 hours), bets may stand — this will be communicated via your account and email notification. Parlay bets that include a voided selection are recalculated with that leg removed.

PH Perya's responsible gaming tools are built into every account and accessible from Account Settings at any time:

• Deposit limits — daily, weekly, or monthly PHP ₱ caps
• Loss limits — net loss limits per day, week, or month
• Session time limits — maximum duration per gaming session
• Reality checks — on-screen reminders at set intervals showing time and spend
• Cooling-off period — a structured break of 24 hours, 7 days, or 30 days
• Self-exclusion — removal from all PH Perya services for 6 months up to permanently

See the Responsible Gaming page for full details on each tool.

Log in to your PH Perya account, go to Account Settings, and open the Responsible Gaming tab. Select Deposit Limits and enter your chosen daily, weekly, or monthly PHP ₱ amount. The limit takes effect immediately. If you want to decrease your limit, the change is applied instantly. If you want to increase your limit, a 24-hour waiting period applies before the higher limit takes effect — this is intentional, to give you time to reconsider and prevent impulsive changes during a session.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period: 6 months, 12 months, 3 years, 5 years, or permanent. Confirm your choice and PH Perya will process the exclusion within one hour. During the exclusion period, you cannot log in, deposit, or place bets. All marketing communications will also stop. Any remaining real-money balance can be requested for withdrawal — email support@phperya.com after the exclusion is confirmed. Self-exclusion cannot be reversed early.

If gaming is causing stress, financial problems, or tension with family, the first step is to activate a cooling-off period or self-exclusion from your account settings right now. You can also email support@phperya.com with the subject line "Responsible Gaming Support" — this is handled as a priority by a dedicated team member, not a chatbot, and is kept confidential. PH Perya's team can guide you through the available tools and options in both English and Filipino. You are never judged for reaching out.

No. When a PH Perya self-exclusion is activated, all promotional communications — emails, SMS, and push notifications — are stopped immediately as part of the same process. If you are in a self-exclusion period and receive any PH Perya marketing communication, report it to support@phperya.com right away. PH Perya treats this as a compliance issue and investigates every reported case.